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Privacy policy

  • Last update : 27/09/2025
    Publisher / Controller : QHANATI, qhanati.ch
    Privacy contact : contact@qhanati.ch - WhatsApp +41 77 476 89 20

  • 1) Scope of application

  • This policy explains how QHANATI collects, uses and protects your personal data when you use qhanati.ch, our forms, e-mails and WhatsApp. It applies with regard to Swiss law (nLPD) and, where applicable, the RGPD for persons located in the EU/EEA.

  • 2) Data we collect

  • Depending on your interactions, we may process :

  • Contact details: last name, first name, e-mail, telephone/WhatsApp.

  • Project details: desired dates, number of travelers, preferences (hotels/activities), indicative budget, messages.

  • Technical data: pages viewed, device, browser, language, IP address (can be anonymized), cookies/trackers.

  • Exchanges: e-mails, WhatsApp messages, request histories and quotations.

  • We do not collect sensitive data (health, etc.) via the site. If your wellness project involves health information, it is only shared on your initiative and treated in the strictest confidence to organize your stay, or transmitted to the service provider concerned with your consent.

  • 3) Purpose and legal basis

  • We process your data for :

  • Respond to your requests, draw up a quote and organize a stay (execution of pre-contractual measures / contract; legitimate interest).

  • Communicate with you (e-mail, phone, WhatsApp) and follow up (legitimate interest / consent).

  • To improve the site and measure the audience (analytical cookies - consent required).

  • Meet our legal obligations (accounting, safety, compliance).

  • For persons located in the EU/EEA: legal basis = art. 6 RGPD (a) consent, (b) contract, (c) legal obligation, (f) legitimate interest.

  • 4) Cookies & tracers

  • The site may use cookies that are strictly necessary (site operation), as well as, if you accept them, analytical/marketing cookies (e.g. Google Analytics 4, Meta Pixel).
    You can manage your preferences at any time via the banner or the "Manage cookies" link (if present in the footer). Refusal of certain cookies may restrict certain functions.

  • 5) Recipients and transfers

  • We only share your data with third parties necessary for our services:

  • Web host & builder: Wix.com (hosting and web functionalities).

  • Communication tools: e-mail (domain @qhanati.ch), WhatsApp (Meta).

  • Travel/wellness partners (hotels, spas/clinics, DMCs, guides) only if your project requires it and with strictly necessary information (dates, preferences, identities, etc.).

  • International transfers (e.g. to the EU, UK, Israel, USA or Peru) may occur. We ensure that appropriate safeguards are in place (standard clauses, security measures).

  • 6) Shelf life

  • Requests & quotations: usually 24 months after last contact if project is not completed.

  • Customer files: during the contractual relationship, then for 5 to 10 years (accounting/contractual requirements, depending on applicable law).

  • Analytical cookies: for the duration indicated by the tool (or until you withdraw your consent).

  • 7) Safety

  • We implement reasonable technical and organizational measures (HTTPS/SSL, access controls, data limitation) to protect your information against unauthorized access, loss and alteration.

  • 8) Your rights

  • Depending on the applicable law (nLPD/RGPD), you have the following rights in particular:

  • Access to your data; rectification; deletion; limitation; opposition; portability (RGPD).

  • Withdrawal of consent at any time for processing based on consent (e.g. marketing cookies).
    To exercise your rights: contact@qhanati.ch (we may ask for proof of identity).

  • Recourse :

  • Switzerland: FDPIC (Federal Data Protection and Information Commissioner).

  • EU/EEA: competent local control authority.

  • 9) WhatsApp & external links

  • If you contact us via WhatsApp, your data will also be processed by WhatsApp Ireland/Meta according to their own policies (beyond our control). The site may contain links to third-party sites; we are not responsible for their practices.

  • 10) Minors

  • Our services are intended for adults. If you believe that a minor has transmitted data to us, please contact us to request deletion.

  • 11) Modifications

  • We may modify this policy to reflect changes in our services or regulations. The online version is authoritative; the date at the top of the page indicates the last update.

  • 12) Contact

  • If you have any questions about privacy or exercising your rights :
    contact@qhanati.ch - WhatsApp +41 77 476 89 20

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